we regularly visit kalamazoo for family gatherings and this stay exceeded our expectations with a comforting atmosphere. the staff was personable and addressed our needs promptly, making our holiday celebrations more enjoyable. the breakfast options were impressive, offering a range of fresh foods including pastries and juices.

the pool was closed for maintenance.

Rooms were super clean and comfy! Loved that the location made it easy for sightseeing. Oh, and the complimentary water bottles were a lovely touch.

However, I felt like a ghost during my stay—couldn't find the staff if my life depended on it! And the breakfast options? A bit of a mystery—like a culinary game of hide and seek.

This was just an optimal selection for a short stay in Kalamazoo with very good value for money. The breakfast had a fantastic variety that really made mornings special. Consider checking if the coffee pots are full before heading out.

It was just a great fit for a whistle-stop in Kalamazoo with reasonable value. The helpful staff arranged an early check-in for us, which made our arrival smooth. Try to check if the coffee pots in the breakfast area are full before heading out for the day.

The larger king room with sofa bed was spacious, but the shower had a big crack.

The complimentary breakfast offered an impressive range of hot and cold options. I appreciated the staff’s cautious attention to dietary needs, especially the gluten-free items. The swimming pool had extended hours, which allowed for a late-night dip after a busy day. Room 212 provided decent space, but the sliding doors outside made quite a racket, leading to some disrupted sleep. Cleanliness was hit or miss. I encountered no bugs, but signs of neglect like missing towels upon arrival were noticeable. The check-in process was really smooth, and my request for more amenities was quickly addressed by the staff. Fast resolution of noise complaints contributed positively to my stay. I think there’s room for improvement in addressing maintenance issues like noisy doors and better cleaning protocols. Overall, my experience was mostly enjoyable, but there are aspects that could certainly be enhanced.

Upon arrival, I encountered issues with the room not being ready despite a confirmed stay, which was frustrating after a long trip. The sofa bed had a noticeable red stain, making it feel unclean, and the bathroom showed signs of neglect with a shower having a large crack in the wall. The common areas, particularly the elevator, lacked cleanliness, with debris on the floor that didn't give a good first impression. Additionally, the breakfast selection fell short, missing basic utensils and food items frequently, which didn't bode well for early risers.

The larger king room with sofa bed offered ample space, making it a comfortable stay. Breakfast included a fantastic variety, catering well to different dietary preferences, featuring almond milk and fresh fruit options. However, the elevator's cleanliness left much to be desired, as it had a sticky floor. The bathroom fan was quite noisy, and the overall location felt a bit remote, making access to attractions slightly challenging.

Couple looking for comfort

The staff were truly helpful, especially when I asked about the breakfast options which had a great variety. The beds were comfy enough, and the shower had great water pressure,, and I slept quite well.

It wasn't exactly budget-friendly, but still acceptable.

would stay there again

The larger king room with sofa bed provided a ton of space, perfect for relaxing. Really appreciated the large shower and the microwave in the room. Breakfast was a treat with waffles, oatmeal, and fresh fruit. The indoor pool area felt warm and inviting, and the fitness facilities looked nice too. Great amenities all around!

The staff members were incredibly courteous and attentive, ensuring that my stay was comfortable. The hospitality area was well supplied and clean, which made for a pleasant gathering space for my family during our visit.

More seating options in common areas would be appreciated.

The stay was overall comfortable with a very spacious larger king room and a large shower that impressed me. While the indoor pool area felt inviting, the elevator cleanliness was an unfortunate downside. The breakfast featured a great selection, especially the fresh fruit options.